FAQ

Make Informed Buying Decisions

 

Are product/technical data sheets available for your products?

Yes, please contact our customer service team. Often you can also find a link to these on the product pages of this website.

 

Can you provide certifications and technical information to your products?

Yes, Kwikcare only sells products that are of the highest quality standards. Please contact customer service for any product technical info or certifications.

 

What is the lead time for your products?

Kwikcare keeps large stocks on many products however recent demands may impact our stock levels. Please contact us at hello@kwikcare.ca to confirm quantities and lead times.

 

What are your minimum order quantities (MOQ)?

By clicking on https://www.kwikcare.ca/shop you can learn the carton size of each product. If you require a custom batch size, please email us at hello@kwikcare.ca and we will work to accommodate your specific needs. 

 

What is your daily production capacity for each product?

Kwikcare works with several vendors for each product group. At this point, production capacity is not a constraint. What can be a constraint is shipping times. For that reason we encourage our customers to work to a proactive recurring bi-weekly or monthly shipment, so you always have the supplies on hand.

 

Are your products consistent from batch to batch?

Due to global supply shortages because of COVID-19, there are often minor variances from batch to batch as we buy from numerous supply-chain partners.

 

Where are your products manufactured?

Kwikcare works with several vendors for each product group. At this point, production capacity is not a constraint. What can be a constraint is shipping times. For that reason we encourage our customers to work to a proactive recurring bi-weekly or monthly shipment, so you always have the supplies on hand.

 

What are Kwikcare's Payment Terms?

We recommend you place your order and pay on our website to ensure you secure Kwikcare products. 

If an alternate method of payment such as E-transfer or EFT is required please contact us at hello@kwikcare.ca.

 

Have these products been previously used in Canada?

Yes. Organization such as Canadian Tire, CBRE, CHEO, City of Ottawa, Department of National Defence, Ingenium - Canada's Museums, Parks Canada, Scotiabank, Shoppers Drug Mart, UCDSB, 3SO, Royal Ottawa Health, are a few of the companies that we are excited to have earned as our clients.

In addition, we are pleased to provide many well recognized car dealerships in Ontario with the Auto-Valet product range. Please contact our customer service team for a list of references. 

 

Can Kwikcare provide Samples?

Certainly. Samples are available. Please contact our customer service team to receive your samples today.